Privacy Policy | Époque Labs

1. Introduction

Époque Labs LLC ("Époque Labs", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit epoquelabs.com, purchase our products, or communicate with us via SMS, email, phone, or website contact form.

By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following categories of personal information:

Contact Information: Name, email address, phone number, and mailing address provided when you make a purchase, join our waitlist, or contact us.
Purchase Information: Order details, billing information, and transaction history processed through our authorized fulfillment partner.
SMS Communications: Your mobile phone number and message content when you initiate contact with us via text message.
Website Usage Data: Pages visited, time spent, browser type, and device information collected through standard web analytics.

3. SMS Privacy & Messaging

SMS Data — Our Commitment

No sharing for marketing: Époque Labs does not sell, rent, trade, or share your mobile phone number or SMS message content with third parties for their marketing purposes. Your mobile number is used solely to respond to your inquiry.

How we use your number: When you text us at +1 (415) 689-3435, your number is used only to respond to that specific inquiry, send waitlist or availability notifications you have requested, and provide order-related updates.

Opt-out: Reply STOP at any time to cease all SMS communications. Reply HELP for assistance.

Retention: SMS communications are retained only as long as necessary to fulfill your inquiry and comply with legal obligations.

4. How We Use Your Information

We use the information we collect to:

Respond to your inquiries via SMS, email, or phone
Process and fulfill your orders through our authorized fulfillment partner
Notify you of product availability, waitlist status, and order updates
Improve our website and communications
Comply with legal obligations

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.

5. How We Share Your Information

Époque Labs does not sell your personal information. We may share your information only in the following limited circumstances:

Fulfillment Partner: Order and shipping information is shared with our authorized fulfillment partner solely to process and deliver your order.
Service Providers: We may use third-party service providers (such as email or SMS platforms) who process data on our behalf and are bound by confidentiality obligations.
Legal Requirements: We may disclose information if required by law, court order, or governmental authority.

SMS data specifically: Information collected through SMS communications is never shared with third parties for marketing or promotional purposes.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, or loss. However, no method of transmission over the internet or electronic storage is completely secure.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. SMS communications are retained for the duration necessary to complete your inquiry.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of SMS communications at any time by replying STOP
Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at contact.epoch@proton.me.

9. Cookies & Analytics

Our website may use cookies and similar tracking technologies to understand how visitors use our site. You may adjust your browser settings to refuse cookies. We do not use cookies to track your activity across third-party websites.

10. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

11. Governing Law

This Privacy Policy is governed by the laws of the State of Wyoming, United States. Any disputes shall be resolved in accordance with our Terms and Conditions.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted to this page with an updated effective date. Continued use of our website or services constitutes acceptance of the revised policy.

13. Contact

For privacy-related questions or to exercise your rights, please contact:

Époque Labs LLC
Email: contact.epoch@proton.me
SMS: +1 (415) 689-3435
Wyoming, United States