Shipping & Fulfillment
At Époque Labs, fulfillment is handled with care, precision, and intention. Every order is treated as singular. Products are dispatched only after completing quality review and are prepared with the same attention given to their formulation.
Processing Time
Orders are typically dispatched within 24–48 business hours. If additional time is required, you will hear from us before you have to ask.
Shipping Confirmation
Tracking information is provided once your order has been packaged and handed to our carrier.
Delays
In the event of a delay, we communicate clearly and promptly with updated timelines.
Refunds
If you prefer not to wait, a full refund will be issued — promptly and without question.
Our goal is to ensure every experience with Époque Labs feels calm, clear, and assured.