Shipping & Fulfillment

At Époque Labs, fulfillment is handled with care, precision, and intention. Orders are processed only after products have completed quality review and are prepared for dispatch.

Processing Time

Orders are typically dispatched within 24–48 business hours. If additional time is required, you will be notified proactively.

Shipping Confirmation

Tracking information is provided once your order has been packaged and staged for carrier pickup.

Delays

In the event of a delay, we communicate clearly and promptly with updated timelines.

Refunds

If you prefer not to wait in the event of a delay, a refund is available upon request.

Our goal is to ensure every experience with Époque Labs feels calm, clear, and assured.